Boise, Idaho
Thank you — you’re all set for your Scorecard Debrief. Here’s what’s next.
We’re excited to dive into your practice’s numbers and uncover opportunities to boost your bottom line. While we prepare your personalized analysis, here’s two powerful resources to get you primed and ready:
Video Case Study:
How We Identified $75K in Annual Opportunities for a 2‑Provider Athena Practice.”
Watch now to see exactly how the Scorecard works, what it reveals, and what outcomes are possible.
Bonus Download:
The MedMan Scorecard: From 15% Claim Denials to Under 4% in 90 Days.
This case study walks you step‑by‑step through how one practice turned the leak into profit—so you know what to expect on our call.
What to Do Next:
- Check your email for your calendar invite.
- Block off the scheduled time and come prepared with any questions you currently have around your revenue cycle.
- Bring your leadership team if you’d like — the more aligned you are before the call, the higher your ROI.
We’ll see you soon — and we’re looking forward to helping you turn hidden leaks into visible gains.
Inspiration provided by Randy:
FREE GUIDE: The Number One RCM Metric Every Practice Needs to Obsess About Is Your Practice’s ‘Check Engine Light’ On?
If you’re a medical practice owner or manager, you are right to be concerned about “revenue leaks, operational inefficiency, and lack of business performance clarity”. The problem is that these leaks are often hidden, “silently costing you thousands”.
Your “check engine light” for this problem is one critical number: Net Collection Rate (NCR).
NCR is the single most important metric for measuring your revenue cycle’s health. It tells you exactly how much of the money you were contractually owed you are actually collecting.
A low NCR is a clear warning sign that your practice is leaking revenue.
What is Net Collection Rate (NCR)?
In simple terms, NCR measures your collection effectiveness against the total amount you were allowed to collect.
The Math:
It is your total collections divided by your total allowed charges (after contractual adjustments).
Why it Matters:
A 98% NCR may sound good, but if your total allowed revenue was $5 million, that 2% gap means you lost $100,000. For many practices, the gap is much larger.
Top 5 Factors That Influence Your NCR
A poor NCR is a symptom. The “disease” is almost always a breakdown in one of these five areas:
Claim Denials & Rejections:
- Every time a claim is denied and not successfully reworked, your NCR takes a direct hit. This is the single biggest source of revenue leaks.
Inaccurate Patient Registration:
- Simple data entry errors (a misspelled name, wrong date of birth, or incorrect policy number) lead to instant denials and wasted staff time.
Failure to Verify Eligibility:
- If your staff doesn't verify active insurance before the patient is seen, you risk providing services that will never be paid for.
Ineffective A/R Follow-Up:
- Unpaid claims are not like fine wine; they get worse with age. Without a persistent team actively working claims older than 30 days, your collection rate plummets.
Weak Point-of-Service Collections:
- With patient responsibility (co-pays, deductibles) making up a larger portion of your revenue, failing to collect from the patient before they leave the office often means you'll never see that money.
What’s Next? From Knowing the Metric to Fixing the Leak.
This guide tells you what to look at. The next step is to find out why it’s happening.
You are being redirected to our core offer, The Practice Performance Scorecard.
This paid diagnostic is the answer. Our expert team will move beyond the NCR and conduct a deep analysis to “pinpoint exactly where you’re leaking revenue”. We will analyze your data and deliver a prioritized action plan to “boost your bottom line—Guaranteed.
PS: Check your email! As a bonus, we’re sending you a link to a short, animated video that explains these concepts visually.
Contact Us
Let’s Talk About Financial Management
Your practice deserves financial clarity that supports smart decision-making. MedMan’s financial management and accounting services provide the stability and insight your practice needs.