On-site Administrators
Being part of the team means being part of the practice.
We develop strong relationships with our clients. How? Well, not only do we spend a lot of up-front diagnostic time with each case, but we often end up being part of the day-to-day logistics of our clients' operations. Professional managers relocate and work full-time, in the community, with the people of the medical group, to advance each clinic.
We are able to retain the best and the brightest. Motivated, bright, career-oriented medical group administrators are drawn to MedMan because of the dynamic, challenging opportunities we make available and because bright people like to surround themselves with like minds.
Administrator candidates are reviewed in a client-driven process giving our clients ultimate acceptance or rejection power. Our annual, 360-degree performance reviews assure us that both physicians and their staff feel they are better off because of our on-site administrators.
Case history: 10-physician, family practice group, Alaska
Subjective:
Physicians were concerned about financial strain and staff morale problems stemming from their hiring inadequate practice managers and the subsequent turnover.
Objective:
Site visit by MedMan consultant verified that the group was underperforming and that the staff did not feel past managers had helped them to be more efficient; in addition to embezzlement, conflicting priorities given by partners were isolated as a cause for past-manager inefficiency.
Assessment:
The group needed to "professionalize" its management with stronger, more strategic hiring practices and to set clear priorities and accountability mechanisms for management.
Plan:
The group retained MedMan to staff the newly defined clinic administrator position, monitor performance against Board-defined annual objectives, review financial statements, and perform 360-degree administrator performance reviews.
Outcome:
Physicians quickly gained confidence in their management team and turned their attention toward improving patient care and strategic issues.